Non Financial KPIs

Employee Statisfaction Survey

FMI believe that employees are the most valuable assets of the company, that the performance of each employee give competitive advantage. We also believe that success and future value creation depends on the effective measurement and management of these critical non-financial or intangible resources that comprise the intellectual capital of the business. This includes the knowledge, skills and corporate reputation.
As such, we provide training programmes to ensure that employees have the appropriate learning and development opportunities to build functional and technical skills to succeed at their jobs. In addition, the impact/ effectiveness of the training programmes were further improved based on the feedback received from the employee survey which were built around key performance areas. Highlight of the employee engagement survey 2016 are noted as follows:
  • 92% of staff believe that there are opportunities for personal and professional employment.
  • 93% of staff would recommend the company to a friend seeking for the employment.
  • 96% of staff agree that the organization has an excellent reputation.
  • 92% of staff appreciate how the organization values the diversity of age, gender and race.

Covenant Obligations Trainings

Serge Pun & Associates Covenant Obligation Training Table

Diversity

Serge Pun & Associates Employee Headcount By Gender

Serge Pun & Associates Group Promotion List

Zero Harm/Accidents

We are committed to preventing work-related accidents, incidents and injuries. Zero Harm/Accident is our mandate for the Group. Safety is treated with total respect and our aim; through international standards and our documented policies & procedures is to implement and maintain high standards of safety & environmental management, which will ensure the health and safety of our employees and those that are affected by our operations at work.
The Group OH&S Department tracts the accidents, incidents and injuries occurred in our Development Projects as per following charts. We ensure that suitable training and resources are made available to promote awareness of health and safety throughout the Group. We also ensure that risks to health and safety of our employees and contractors/subcontractors throughout the supply chain are properly assessed and controlled.
The Group OH&S Department has carried out followings OH&S Trainings proactively to prevent/reduce the frequency of accidents across the Group.

Serge Pun & Associates OH&S Trainings

We ensure that suitable training and resources are made available to promote awareness of health and safety throughout the Group. We also ensure that risks to health and safety of our employees and contractors/subcontractors throughout the supply chain are properly assessed and controlled.
The Group OH&S Department has carried out followings OH&S Trainings proactively to prevent/reduce the frequency of accidents across the Group.

Serge Pun & Associates In-House Training Courses

Energy Efficiency Initiatives

The Group's key performance indicators (KPIs) provide a focus for measuring and reporting sustainability and compliance, which forms part of our Sustainability Reporting.
With the aim to provide transparency to our stakeholders, we have extrapolated the correlation between our KPIs, our commitments and Global Reporting Initiative (GRI) indicators in the table below. The references in the GRI column relates to the applicable indicators from the Global Reporting Initiative G4 guidelines. Performance indicators are for the year ending 31 March 2018.

Energy Consumption

Considering the importance of reducing energy consumption and in compliance with national codes, standards, regulations and energy efficiency initiatives, we have identified effective strategy for implementable energy efficiency measures across the Group. A review of current energy consumption was carried out including energy efficiency measures along with changing energy consumption trend and implementable initiatives.
These initiatives are in line with international building codes, efficient energy and environmental design to identify implementable energy measures. Building envelope, climatic and site conditions, building materials, water conservation, waste water recycling, heating, natural day lighting, cooling, ventilation were key considerations given in improving and implementing energy efficiency initiatives.
These initiatives are in line with international building codes, efficient energy and environmental design to identify implementable energy measures. Building envelope, climatic and site conditions, building materials, water conservation, waste water recycling, heating, natural day lighting, cooling, ventilation were key considerations given in improving and implementing energy efficiency initiatives.

Serge Pun & Associates Energy Consumption

Serge Pun & Associates Electricity Consumption

Paperless Culture

A paperless culture is promoted across the Group and electronic communication is used where possible. This is further supported by a cloud-based file sharing system eliminating the need to print, photocopy and send paper-based documents. Savings derived form this initiative for 2017 is noted below:

Serge Pun & Associates Paper Consumption

In line with our materiality issues, our indicators are reported against the GRI G4 guidelines. These issues are identified through our stakeholder engagement process and shape our public commitments.

Doctors' Timeliness Indicator

OPD doctor timeliness is one of the indicators in Clinical Governance Dashboard. Our goal is to reduce the prolonged waiting time of the patients/customers to consult with specialists or doctors in OPD. Our target is more than 95% to have the quality of being on time by the doctors.
We are tracking the arrival of doctors to OPD not later than 15 minutes of schedule time. According to previous data of the whole year 2017, PHSH is proud to share compliance rate of arrival of specialists to OPD on time which is 86% among all specialists. The reason is that PHSH provides full-time in house specialists, exclusively consultation in PHSH and proper workflow. Clinical Governance Committee chaired by Clinical Excellence Director is overseeing "Quality of being on time" by specialists or doctors to provide better services delivering good customer experience.

Serge Pun & Associates Doctor Timeliness